Question 1

What makes Ascent Alchemy's handmade soaps unique compared to other brands?

Accepted Answer

Ascent Alchemy's handmade soaps stand out due to our commitment to ethical and eco-friendly practices. Our soaps are entirely vegan and cruelty-free, ensuring that no animal testing is involved at any stage of production. We use only organic and premium, sustainable fair-trade ingredients, which are carefully selected for their quality and environmental impact. To add a touch of flair, our soaps are colored using eco-friendly glitter, skin-safe colorants, and natural mica. Additionally, we prioritize sustainable packaging by wrapping our products in eco-friendly paper or biodegradable materials. This holistic approach not only benefits your skin but also supports sustainability and ethical practices.

Question 2

Are Ascent Alchemy soaps free of sulfates and/or parabens?

Accepted Answer

Yes, Ascent Alchemy soaps are completely free of sulfates and parabens. We understand that many customers are concerned about the presence of harmful chemicals in beauty products. Parabens and formaldehyde-based preservatives are commonly found in many beauty items, but we are committed to offering products that do not contain these toxic ingredients. At Ascent Alchemy, our mission is to provide high-quality, safe, and natural skincare solutions that you can trust for everyday use.

Question 3

What ingredients are used in Ascent Alchemy Soap?

Accepted Answer

Ascent Alchemy takes pride in crafting handmade soaps using organic and premium oils and butters to ensure the highest quality for our customers.

Our ingredients include Coconut Oil, Organic Certified Sustainable RSPO Palm Oil and/or Palm Kernel Oil, Castor Oil, Laurel Berry Oil, Cocoa Butter, Shea Butter, Kokum Butter, Sunflower Oil, Olive Oil, Avocado Oil, Organic Aloe Vera Gel, Sea Salt, White Kaolin Clay, Coconut Shell Powder, and Oatmeal. Espresso Coffee Grounds, paraben-free Fragrance Oil, Skin safe and Eco-friendly glitter, mica, and Rosemary Extract.

Rosemary Extract is an antioxidant rich ingredient naturally derived from Rosemary., Citric Acid (food grade ingredient found in citrus fruits) and Sodium Gluconate (natural food-grade preservative derived from… fermentation of sugar from corn or beets.).

Many of these components are organic and ethically sourced, aligning with our commitment to sustainability and premium skincare. Our careful selection of ingredients not only nourishes and cleanses the skin but also supports eco-friendly practices.

Question 4

Is Ascent Alchemy’s Palm Oil & Palm Kernel Oil Organic RSPO, Sustainable, Fair Trade, & Eco-friendly?

Accepted Answer

Yes. We use certified organic, fair trade RSPO (Roundtable on Sustainable Palm Oil) Palm and palm kernel oil which ensures the conservation of wildlife and the environment.

Question 5

Can I shave with Ascent Alchemy Soap?

Accepted Answer

Absolutely! At Ascent Alchemy, we offer specially formulated moisturizing shampoo/shave bars designed to provide a smooth and comfortable shaving experience. Our unique blend not only cleanses your hair and scalp but also creates a rich lather that cushions your skin and reduces irritation, making it perfect for shaving. Try our versatile bars and enjoy the luxurious, skin-friendly benefits they bring to your grooming routine!**

Question 6

Is Ascent Alchemy Soap suitable for daily use?

Accepted Answer

Is Ascent Alchemy Soap suitable for daily useAbsolutely! Ascent Alchemy Soap is gentle enough for daily use, making it an excellent addition to your everyday skincare routine. All our soaps are meticulously crafted with organic aloe vera gel, premium butters and oils, and high-quality essential oils. We also incorporate premium, paraben-free fragrance oils to ensure a luxurious and safe experience. Our commitment to using only the finest organic ingredients means that your skin will be nourished and pampered every single day. Give Ascent Alchemy Soap a try and elevate your daily cleansing ritual!

Question 7

How often should I use Ascent Alchemy Exfoliating Soap Bars?

Accepted Answer

At Ascent Alchemy, we recommend using our Exfoliating Soap Bars 1-2 times per week. This frequency is optimal for sloughing off dead skin cells and promoting healthy, rejuvenated skin without causing irritation or over-exfoliation. Our handcrafted soap bars are designed with natural ingredients that not only exfoliate but also nourish the skin, ensuring you get a balanced and refreshing skincare routine. Regular use, as recommended, helps maintain your skin’s smoothness and radiance.

Question 8

What types of soaps does Ascent Alchemy offer for sensitive or oily skin?

Accepted Answer

At Ascent Alchemy, we understand the unique challenges faced by individuals with sensitive or oily skin. That's why we've formulated a specialized collection of soaps using organic, non-comedogenic oils and butters, as well as organic essential oils. These ingredients are carefully selected to nourish the skin without clogging pores or causing irritation. Additionally, we offer a natural Laurel Berry soap, which is free from any added essential oils. Laurel Berry oil is renowned for its fresh herbal top notes with subtle woody and spicy undertones, making it an excellent choice for those who prefer a fragrance-free option. Whether you need something gentle yet effective or prefer natural, unadulterated ingredients, Ascent Alchemy has the perfect soap for your skincare needs.

Question 9

Does Ascent Alchemy offer soap for sensitive skin conditions like eczema, psoriasis, and/or contact dermatitis?

Accepted Answer

Absolutely! At Ascent Alchemy, we pride ourselves on offering a range of soaps specifically formulated to nourish and condition sensitive skin. Our soaps are crafted using high-quality oils and butters known for their moisturizing and soothing properties, which can be particularly beneficial for those experiencing dry skin due to conditions like eczema, psoriasis, and contact dermatitis. However, we always recommend consulting with your dermatologist before trying any new skincare products, to ensure they are suitable for your specific skin condition. Thank you for considering Ascent Alchemy for your skincare needs—we're here to help your skin feel its best!
Absolutely! At Ascent Alchemy, we pride ourselves on offering a range of soaps specifically formulated to nourish and condition sensitive skin. Our soaps are crafted using high-quality oils and butters known for their moisturizing and soothing properties, which can be particularly beneficial for those experiencing dry skin due to conditions like eczema, psoriasis, and contact dermatitis. 
However, we always recommend consulting with your dermatologist before trying any new skincare products, to ensure they are suitable for your specific skin condition. Thank you for considering Ascent Alchemy for your skincare needs—we're here to help your skin feel its best!

Question 10

What is the white powder-like substance on top of some of Ascent Alchemy Soap bars?

Accepted Answer

Sometimes, you may notice a white powdery substance on top of our hand-made soaps at Ascent Alchemy. This is called "soda ash" and it's completely harmless. Soda ash forms when air interacts with the surface of the soap within the first twenty-four hours of being freshly made. While it may alter the appearance slightly, rest assured it doesn't affect the quality, performance, or safety of the soap. In fact, it's a natural part of the artisanal soap-making process. So go ahead, enjoy the unique touch of nature in every luxurious bar!

Question 11

How can I make my Ascent Alchemy soap last longer?

Accepted Answer

To extend the longevity of your Ascent Alchemy soap bars, we recommend several key practices. First, make sure to store the soap on a soap dish that allows for proper air circulation and water drainage beneath the bar. This prevents the soap from becoming soggy and dissolving too quickly. Ascent Alchemy offers a specific soap dish design made from bamboo wood that is ideal for this purpose. Additionally, you can use a sisal bag or a netted sponge when lathering the soap, which not only helps to prolong the lifespan of the soap but also provides gentle exfoliation for your skin. By following these tips, you'll be able to enjoy your Ascent Alchemy soap for a longer period while getting the most out of its luxurious, natural ingredients.

Question 12

How do I store my Ascent Alchemy Soap?

Accepted Answer

Storing your Ascent Alchemy soap properly is essential to maintaining its premium quality and longevity. For the best results, please keep your unused bars of soap in a dark and dry area, such as a closet or a drawer. This prevents any exposure to moisture or direct sunlight, which can degrade the soap over time. By following these simple storage tips, you'll ensure that every bar of Ascent Alchemy soap retains its luxurious feel and enchanting fragrance, ready to elevate your daily self-care routine whenever you need it!

Question 13

How is my order shipped from Ascent Alchemy?

Accepted Answer

How is my order shipped from AsceAt Ascent Alchemy, we prioritize efficient and reliable shipping for all of our customers. Every order is shipped using the US Postal Service Priority Mail – Economy service to ensure timely delivery and careful handling of your items. Additionally, for orders totaling $150.00 or more, we offer free USPS Ground shipping as a thank-you for your business. This approach ensures that no matter the size of your order, your products will arrive safely and promptly, enhancing your overall experience with Ascent Alchemy.

Question 14

When will my order be shipped?

Accepted Answer

When will my order be shipped? 
We ship to individual customer orders within 3 business days, and once shipped via US Postal Service (USPS), shipment takes another two or three days. Please expect to have your order in one week’s time. If you need your order more quickly shipped, please contact us at info@ascentalchemy.com. (info@ascentalchemy.com.)

Shipping: We ship in stock items out of our online store, within 3 business days.

Shipping out of stock items are special orders and require approximately 4 weeks for freshly made cold process/hot process soap to cure before shipment. For special order inquiries, please contact us at info@ascentalchemy.com.

*Free USPS Ground shipping for orders over $150.00;
*USPS Priority Mail - Economy flat rate for USPS package sizes are small, medium, and large as your option; shipping charges will be added to your order total at checkout.

Question 15

My order was damaged in shipping, what should I do?

Accepted Answer

At Ascent Alchemy, we strive to ensure your products arrive in perfect condition. However, if your order was damaged during shipping, please contact us immediately upon delivery to file a claim. It is important that no product be opened, used, or returned before a claim is filed. This process helps us address the issue promptly and arrange for any necessary replacements or refunds. For further assistance or to file a claim, please reach out to our customer service team through the contact information provided on our website. Thank you for your cooperation and understanding.

Question 16

Do you ship internationally?

Accepted Answer

Do you ship internationally?
As of now, Ascent Alchemy does not offer international shipping. Our focus is on providing exceptional service and high-quality products to our local clientele. We are continuously evaluating our shipping policies and hope to expand our reach in the future. For updates on any changes regarding our shipping options, please stay tuned to our website or contact our customer service team. Thank you for your understanding and support.

Question 17

Do you offer returns if an item has already been used?

Accepted Answer

No, unfortunately, if an item has already been used, we do not offer returns due to sanitary reasons. At Ascent Alchemy, we prioritize the health and safety of our customers by ensuring that all products are hygienic and uncontaminated. Therefore, it's crucial to familiarize yourself with the detailed descriptions of each unique product before placing an order. These descriptions provide valuable information about fragrance, product benefits, and other key attributes, helping you make an informed decision. Individual results will vary depending on personal preference, so we strongly recommend reviewing all available product details to ensure satisfaction with your purchase.

Question 18

What kind of credit cards can I use at Ascent Alchemy?

Accepted Answer

At Ascent Alchemy, we aim to make your experience as convenient as possible. We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. This allows you the flexibility to choose the payment method that best suits your needs. Whether you are purchasing products or services, you can rest assured that your transaction will be securely processed regardless of the credit card you use.

Question 19

Can I order by phone?

Accepted Answer

Can I order by phone?
No, Ascent Alchemy is proudly an online store designed to provide a seamless shopping experience from the comfort of your home. We believe in the convenience and efficiency of digital commerce, allowing you to browse and order our unique products at your own pace. Should you have any questions or need assistance, our enthusiastic support team is just an email away at info@ascentalchemy.com, ready to help you elevate your shopping journey with us!

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