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PRIVACY POLICY

This Privacy Policy describes how Ascent Alchemy (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

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COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interactions with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. Below is a breakdown of the types of Personal Information we collect and the reasons for its collection.

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Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: To load the Site accurately for you, perform analytics on Site usage, and optimize your experience.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: This information is shared with our processor Wix.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, when aligned with your preferences, provide information or advertising related to our products or services.

  • Source of collection: Collected directly from you when you make a purchase or otherwise interact with the Site.

  • Disclosure for a business purpose: Shared with our processor Wix.

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Customer Support Information

  • Purpose of collection: To provide customer support, respond to inquiries, and resolve any issues or concerns you may have.

  • Source of collection: Collected from you when you contact us directly.

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USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you, including:

Offering products for sale.

  • Processing payments.

  • Managing shipping and fulfillment of orders.

  • Keeping you updated on new products, services, offers, and promotions.

  • Communicating with you regarding your order, customer support, and inquiries.

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CONTACT

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at:

Email: info@ascentalchemy.com

 

This Privacy Policy may be updated from time to time, and any changes will be reflected on this page. We encourage you to review it periodically to stay informed about how we protect your privacy.

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