REFUND POLICY
Return & Exchange Policy for Damaged Products
Effective Date: October 7, 2024
At Ascent Alchemy, we take pride in the quality of our products and want to ensure that every order arrives in perfect condition. In the rare event that a product arrives damaged, we are committed to resolving the issue promptly with an exchange.
Please carefully read the following policy regarding exchanges for damaged products. Note that we do not offer refunds for used products.
Damaged Products
If your product arrives damaged, we will be happy to exchange it for a new one once the damaged item has been returned. Please follow the steps below to facilitate an exchange:
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Inspect Your Order: Upon receiving your order, immediately inspect all items for any damage.
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Report Damaged Items: If any item arrives damaged, please contact us within 24-48 hours of receiving your order. You can reach us via email at info@ascentalchemy.com.
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Provide Proof of Damage: In your email, please include:
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A clear photo of the damaged product(s)
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A photo of the original packaging, including any damaged packaging materials
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Your order number or receipt
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Return the Damaged Item: To process the exchange, the damaged item must be returned to us. Please send the damaged product back to the following address:
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P.O. Box 205, Asbury NJ 08802
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Once we receive the returned item, we will send you a replacement.
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Exchange: After receiving the damaged product and verifying the issue, we will ship a replacement to you at no additional cost. No refunds will be issued.
Non-Refundable & Non-Returnable Products
For hygiene and safety reasons, Ascent Alchemy does not accept returns or issue refunds for opened or used products. This includes:
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Used soap or any other products that have been opened, used, or tampered with in any way.
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Products that have been damaged due to misuse, mishandling, or improper care after arrival.
We are unable to accept returns for any products other than damaged items, which are subject to the exchange process outlined above.
How to Contact Us
If you receive a damaged product, please contact us at:
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Email: info@ascentalchemy.com
Include your order number, a description of the damage, and photos to help us process your claim quickly.
Important Notes
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Exchange Only: In the case of damaged items, only exchanges are offered—no refunds.
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Return Shipping: You are responsible for returning the damaged item, but we will cover the cost of shipping the replacement.
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Damage During Shipping: If the damage occurred during shipping, please reach out to us as soon as possible. In cases where the carrier is responsible, we may ask for additional information or work with the shipping carrier directly on your behalf.
Thank you for choosing Ascent Alchemy. We appreciate your understanding and are committed to ensuring your satisfaction.